Refunds & Cancellations
Last updated: 1 August 2026
1. Your legal right to cancel
Because you're buying online, consumer law gives you a 14-day cancellation period starting the day after you book, during which you can cancel for any reason.
There's an important exception. If the course starts within those 14 days and you asked us to begin straight away, you can still cancel — but we may keep a proportionate amount for the sessions already delivered. If you've attended every session, there may be nothing left to refund.
By booking a session that falls inside the 14-day window, you're asking us to start during that period, and you accept that the amount refundable reduces as sessions are delivered.
This does not affect your rights if the service isn't delivered as described.
2. Our refund policy
Beyond your legal rights, our own position is:
- Before your first session — cancel for a full refund, no questions asked.
- Subscriptions — every session runs on a rolling monthly subscription. Cancel at any time and you won't be billed again; you keep access for the rest of the month you've already paid for. We don't part-refund a month that has already started.
3. If you miss a session
Missing a live session isn't grounds for a refund, because the recording is made available to you for 4 weeks afterwards. You keep the benefit of the session even if you can't attend on the night.
4. If we cancel
If we have to cancel a session, we'll either run a replacement or refund that session in full — your choice. If we cancel the remainder of a course, we'll refund every session not yet delivered.
5. How to cancel or request a refund
You can cancel a subscription yourself at any time from your billing portal. Sign in with the email address you used at checkout and you'll be sent a link. The same place lets you update your card or switch to a different session: manage your subscription. Prefer us to do it? Email info@cin.co.uk and we'll take care of it.
To cancel a subscription, email info@cin.co.uk from the address you used to book. We'll confirm it the same way, and you won't be billed again.
For a refund, email info@cin.co.uk from the address you used to book, and tell us what you'd like refunded. You don't need to give a reason.
We'll confirm by email, and refunds go back to the card you paid with. Card refunds usually take 5–10 working days to appear, depending on your bank.
6. Contact
MathsWithMrD — info@cin.co.uk